Frequently asked questions

The card, full-colour printing, matt finish, VAT and standard delivery are included. The full total is shown before payment.

You can send to the Netherlands and supported European destinations. Select the country during the address step and the correct rate is applied automatically.

Orders received before 06:00 on a working day are normally printed and dispatched that day. Allow around 48 hours in the Netherlands and usually 2 to 4 working days elsewhere in Europe.

No. Local postal services, weekends, public holidays and events in transit may cause delays. Order well ahead of an important date.

Yes. There is no minimum quantity and no subscription.

Payment is handled securely by Stripe. Available cards, wallets and local payment methods are displayed automatically.

Yes. Use it as a full background or inside a round, rounded, arch or heart-shaped frame. The editor warns you when resolution may be too low.

Describe the image and choose a style. AI does not embed wording in the artwork; every text layer remains editable.

Every generation has a computing cost. The daily limit prevents abuse; once you choose an image, you can continue editing without a limit.

Yes. Each layer has controls for font, colour, size, position, alignment, rotation, outline, shadow and background block.

Choose an A6 postcard, square postcard or square folded greeting card with a white envelope.

Yes. Business mode accepts a CSV file. Pricing is calculated per valid recipient and itemised before payment.

Production starts automatically. Contact us immediately; if production is not yet irreversible, we will try to stop the order.

The standard right of withdrawal does not apply to personalised goods. Your statutory rights still apply to damage, print errors or non-conformity.

Review the full address before paying. A produced card usually cannot be recalled; report an error immediately with your order number.

Email your order number and clear photos to info@printen.eu. For a confirmed production or fulfilment error, we offer a reprint or appropriate refund.